System Settings
General Settings
Configure system-wide preferences and defaults
System Language
Default language for the staff interface
Time Zone
Time zone for dates and timestamps
Date Format
How dates are displayed throughout the system
Notifications
Configure how and when you receive notifications
Email Notifications
Receive email alerts for new cases and updates
Desktop Notifications
Show browser notifications for urgent cases
Daily Summary
Receive a daily email summary of case activity
Overdue Alerts
Get notified when cases exceed response deadlines
Case Management
Default settings for case handling
Auto-assign Cases
Automatically assign new cases based on workload
Default Response Deadline
Days allowed for initial response to complaints
Case ID Prefix
Prefix for auto-generated case reference numbers
Stage Deadlines
Configure target completion times for each workflow stage
These deadlines determine when cases are flagged as approaching deadline or overdue. They also feed into performance metrics.
Screening
Initial review and admissibility assessment
Investigation
Evidence gathering and fact-finding
Mediation
Alternative dispute resolution process
Public Hearing
Formal hearing and witness testimony
Determination
Final decision and recommendation drafting
Monitoring
Recommendation implementation tracking
Security
Security and access control settings
Two-Factor Authentication
Require 2FA for all staff accounts
Session Timeout
Automatically log out after inactivity
Audit Logging
Log all user actions for compliance